Terms of service

Terms of Service

Welcome to Velmira! These Terms of Service ("Terms") govern your access to and use of our website, glamauraofficial.com (the "Site"), and the products and services we offer (collectively, the "Services"). By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. General Conditions

  • You must be at least 18 years old or have parental/guardian consent to use our Services.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • Any use of our Services for illegal or unauthorized purposes is strictly prohibited.

  • We may modify, update, or discontinue any part of our Services at any time without prior notice.

2. Account Registration

  • To access certain features, you may need to create an account. You are responsible for maintaining the security of your account and password.

  • You agree to provide accurate, current, and complete information when creating your account.

  • We are not liable for any unauthorized access to your account.

3. Orders and Payments

  • All prices are listed in PKR (Pakistani Rupees) unless stated otherwise.

  • We reserve the right to refuse or cancel any order at our discretion.

  • Payments must be made through our approved payment methods.

  • If an order is cancelled, we will issue a refund as per our Refund Policy.

4. Shipping and Delivery

  • Orders are processed within 1-3 business days and shipped via our designated courier services.

  • Delivery times vary based on location. Estimated delivery times are 3-7 business days within Pakistan.

  • We are not responsible for delays caused by courier services, customs, or unforeseen circumstances.

5. Returns and Exchanges

  • We offer a 7-day exchange policy for eligible products. Exchanges are subject to product availability.

  • Items must be unused, in original packaging, and returned with proof of purchase.

  • We do not offer cash refunds unless the product is defective or unavailable for exchange.

  • Customers are responsible for return shipping costs unless the item is defective.

6. Intellectual Property

  • All content on our Site, including text, images, logos, and product descriptions, is the property of Glam Aura and is protected under intellectual property laws.

  • You may not reproduce, modify, distribute, or exploit any content without our written consent.

7. User Conduct

  • You agree not to use our Services for any unlawful purpose.

  • You may not attempt to hack, disrupt, or interfere with the security of our Site.

  • Harassment, abusive language, or fraudulent activities will result in termination of your account.

8. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages resulting from your use of our Services.

  • We make no guarantees regarding product availability, pricing errors, or inaccuracies in product descriptions.

  • Our liability is limited to the amount paid by you for the product or service in question.

9. Privacy Policy

  • Your use of our Services is also governed by our Privacy Policy, which details how we collect, use, and protect your information.

10. Governing Law

  • These Terms are governed by and construed in accordance with the laws of Pakistan.

  • Any disputes will be resolved in the courts of Pakistan.

11. Changes to These Terms

  • We may update these Terms at any time. Updates will be posted on our Site, and continued use of our Services constitutes acceptance of the revised Terms.

12. Contact Information

For any questions regarding these Terms, please contact us at:
📧 Email: velmiraofficial.1@gmail.com
📞 Phone: 0315-0481181