Refund policy

At Velmira, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a 7-day exchange policy under the following conditions:

Exchange Conditions:

1. Eligibility: The item must be in its original, unused condition, with all tags, packaging, and accessories included.

2. Timeframe: Requests for an exchange must be made within 7 days of receiving the product.

3. Exchange Process:

• Contact our customer support team at velmiraofficial.1@gmail.com/ 0315-0481181 with your order details.

• Once approved, return the product to our designated address.

• After inspection, we will process the exchange for the requested item or an equivalent product.

4. Non-Exchangeable Items: Certain products, such as personal care items, used cosmetics, or customized orders, may not be eligible for exchange due to hygiene reasons.

5. Shipping Costs: Customers may be responsible for return shipping costs unless the exchange is due to a defective or incorrect item sent by us.

For any assistance, please contact our support team at velmiraofficial.1@gmail.com/ 0315-0481181. We are happy to help!